Let’s face it: Artificial Intelligence (AI) isn’t just the future—it’s the now. It’s changing industries left and right, and self storage is no exception. Gone are the days of traditional storage solutions with clunky operations, endless paperwork, and frustrated tenants. AI storage solutions are stepping in to revolutionize the way storage facilities run, and let’s be honest, it’s about time.
Imagine offering your tenants a smooth, hassle-free experience while reducing inefficiencies and operational costs. Does this sound too good to be true? It’s not.
From automated access control to intuitive online rental systems, AI storage technologies are transforming self storage into a streamlined, tenant-friendly experience. And that’s where Storagely’s swivl integration comes into play. It’s not just another tech tool—it’s a game-changer.
And we’re happy to say Storagely customers on the Professional tier or higher will also reap the benefits of swivl’s cutting-edge platform and increase self storage conversions at no additional cost!
In this blog, we’ll dive into how Storagely’s swivl partnership can supercharge your storage business with AI in self storage, helping you stay ahead of the curve, wow your tenants, and boost your bottom line.
Ready to see the future of self storage? Let’s get started.
AI Storage Solutions Powered by swivl
swivl is the leading conversational AI platform for the self storage industry, designed to streamline operations and enhance customer experiences. Using advanced automation technology, swivl helps businesses of all sizes cut costs, increase revenue, and maintain brand integrity. On average, the platform resolves 80% of customer interactions, enabling 250,000 reservations across 3,500 self storage locations.
At the core of swivl’s innovation is its groundbreaking Self Storage Natural Language Processing (NLP) model, powered by proprietary data from over 750,000 customer conversations. These insights provide a deep understanding of customer preferences, behaviors, and pain points, allowing operators to optimize their businesses and deliver an elevated tenant experience with the latest Artificial Intelligence storage technology.
swivl offers several AI storage solutions for facility management, including:
- 85%+ automation with chatbots for desktop and mobile
- Automated workflows, including lead collection, inventory look-up, and customer communication
- Integration with major platforms like Sitelink and StorEdge
- Streamlined operations with SMS tools, AI-powered agent assistance, and conversation summaries
- 2.8M automated conversations and 350k assisted reservations
- 500+ workflows supporting over 4,000 facilities
- Unified communication across WebChat, SMS, Facebook, and Voice
- And, of course, integration with the Storagely platform!
Storagely and swivl: Top Features from the Dream Team
When swivl’s innovative AI storage solution pairs with Storagely’s data-driven rental system, the result is a powerful force that takes revenue optimization to the next level. Storagely’s platform provides a streamlined checkout process and optimized self storage website, while swivl’s conversational AI ensures seamless communication with tenants.
Together, they create a finely tuned system guaranteed to convert leads. This dynamic duo not only maximizes profits but also keeps tenants informed and satisfied—because who says revenue growth and great tenant experiences can’t go hand in hand?
Let’s take a look at the impressive stats.
- Storagely’s rental platform allows you to rent in 30 seconds. On average, our clients see an increase of up to 85% in online rentals, 45% in overall rentals, and 30% in recovered abandoned cart rentals.
- Swivl achieves over 85% automation, a 25% reservation rate, a 13% drop in service calls, 12% web engagement, and a 6% escalation rate.
Put all of that together, and you have one lean, mean rental machine. Just imagine the possibilities! With a 24/7 AI chatbot and an online rental system, your website will rent while you sleep. Facilities that use both platforms see higher conversion rates and increased online revenue.
Innovative swivl Features Available to Storagely Customers
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Unit Connect
Together, Storagely and swivl are proud to offer Unit Connect. Unit Connect streamlines the rental process by guiding potential tenants directly to the units they’re interested in via the chat feature, with all essential details conveniently pre-populated. The sooner you connect a potential tenant with their ideal unit, the better the outcome.
How Unit Connect Works:
- A potential tenant begins by starting a chat and entering their information.
- Instead of waiting to be connected with an agent, they’re instantly presented with a range of storage unit sizes and options directly within the chat. While live agents can be helpful, Unit Connect eliminates the wait by providing tenants with all the information they need upfront.
- Using simple navigation arrows, tenants can browse available units. Each option clearly displays the unit size, cost, and key features, such as climate control or boat storage.
- Once they find a unit that suits their needs, they can click the “Reserve Now” button.
- Through Storagely’s seamless integration, the tenant is redirected to the rental page, where their details are already pre-filled in the “Tenant Details” field.
- From there, they can finalize the rental process in record time!
Unit Connect streamlines the rental experience, reducing friction and driving an increase in online storage rentals. Self storage automation software is the ultimate solution for increasing self storage conversions.
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Large Language Models (LLMs)
The new swivlCortex enables your AI assistant to provide more specific, personalized responses by using contextual data from customer profiles, conversation history, and your knowledge graph.
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Turnkey Industry Workflows (Limited)
swivl offers templated workflows to customize your AI Assistant, automating tasks beyond simple questions. From handling purchase inquiries to resolving access issues, swivl streamlines customer interactions 24/7, taking business automation to the next level.
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AI Web Chatbots
swivl helps businesses stay customer-focused with customizable chat widgets for websites, knowledge pages, and facility pages. Use AI-powered bots to deliver 24/7 sales and support with a personal touch at scale.
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FMS Integration
swivl solves the problem of disconnected tools by integrating with popular Facility Management Software (FMS) systems. It syncs key information like inventory and contact details, automating storage business operations. swivl also captures and uploads lead information, helping convert prospects into paying tenants.
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My Storage
My Storage acts as your company’s internal knowledge graph, powered by the swivl platform. Access templates, workflows, and customizable content to optimize your self storage automation software. Easily adjust conversational content or enable topic-specific workflows to expand your bot’s capabilities.
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Store Finder
swivl simplifies property management with its Store Finder feature, a centralized Property Knowledge Graph. It allows operators to easily access and update key information like store hours, manager contacts, and policies, all within swivlStudio. Integrated with FMS inventory features, it ensures quick and seamless access to important details.
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Store Selector
swivl enhances customer interactions by providing businesses with essential context. It integrates with FMS, allows customers to select their store within the chat, detects store location pages for better account management, and can proactively request zip codes to streamline the reservation process. This supports various requests, including inventory, hours, and amenities.
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Inventory Lookup
swivl streamlines the online sales process by showcasing store inventory directly in chat, allowing customers to purchase without leaving the conversation. Customers can filter by unit size and amenities, easily finding the perfect fit. High purchase intent actions trigger lead information collection, enhancing the customer journey.
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Lead Collection
swivl’s Lead Collection helps you instantly capture, qualify, and connect with leads by gathering visitor contact information and qualifying them based on your business needs.
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CRM
Disjointed systems often cause contact center agents and facility managers to miss leads and underperform. A well-organized CRM can prevent this with proper data management by storing lead details and conversation transcripts. It also tracks progress with status options (e.g., Pending, In Progress) and a notes section. This ensures customers get the support they need with AI storage solutions.
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Live Chat
The primary goal of any support team is to deliver efficient service and create happier customers by reducing queue times. With swivl’s proprietary queuing system, your team saves valuable time by automatically connecting customers to the next available agent.
Effortlessly route escalations to your Sales or Support teams using key details like Customer Persona, Account Status, Location, or Previous Engagement.
For example, if a customer has recently inquired about unit sizing, swivl can identify their intent to rent and seamlessly escalate the lead to your Sales team, ensuring no opportunity goes to waste with AI in self storage.
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Location Based Permissions
Your team can manage swivlStudio settings for specific locations, enabling better control and visibility. Features include location-based escalations, chat transcripts, new reviews, and task notifications for store teams.
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spot.is QR Codes
spot.is is tailor-made for self storage and seamlessly integrated into the swivl platform. It automatically uses the existing information about each of your locations to populate every page, eliminating the need for setup. Select the links you want to include, and your Spot is ready to go.
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Match Your Brand Personality
The LLM Nodes in swivl Cortex make it easy to customize your AI assistant’s tone and persona with a simple dropdown menu. Choose from casual or professional styles to match your brand and audience, giving you full control over the AI application’s communication style.
And this is just the start. Storagely and Swivel are committed to collaborating to deliver even more groundbreaking features for our shared customers.
Trust Storagely for the Latest AI Storage Solutions
At Storagely, we believe in staying at the forefront of technological advancements to provide our customers with the best storage solutions. That’s why we partnered with swivl for its cutting-edge AI storage systems, which are revolutionizing the storage industry.
With swivl’s innovative AI-powered features, we can enhance your storage website and streamline our operations. From inventory lookup and lead collection to CRM integration and SMS sequences, swivl helps optimize your processes and drive better results. Together, Storagely and swivl’s Unit Connect feature will truly help your business rent diffeRENTly.
Ready to try out innovative AI storage solutions and increase your self storage conversions? Contact Storagely today and see how we can revolutionize your storage business!
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