Product Onboarding Coordinator | Join the Storagely Team! Product Onboarding Coordinator | Join the Storagely Team!

Product Onboarding Coordinator

The Product Onboarding Coordinator is an extension of the Director of Platform Onboarding and works in collaboration with Product Onboarding Specialists. This role is designed to ensure our customer/client onboarding process is friction free and above expectation. Attention to detail is a must for this position as accurate data, proper documentation, and successful platform integration is the foundation of success for our customers/clients and the managing Storagely team members, following the onboarding process. This is a dynamic position that will expand as we grow. Flexibility and the ability to run with/own tasks are must.

RESPONSIBILITIES INCLUDE:

Onboarding
- Collecting all necessary client information for onboarding (ContentSnare)
- Organizing/managing correlating tasks for collaborating teams (ClickUp)
- Connecting all platform integrations with customer/client accounts
  - This includes but is not limited to…
    - Google Products
    - WhatConverts
    - Userback
    - Chat
    - Tenant Connect
    - Calcumate
    - Etc.
- Collaborating with MAM’s and Customer Success departments to ensure all clients/customers have an above average onboarding process.
Client Communication
- Serve as an extension of the Director of Client Onboarding, and representative of Storagely for any needed communication with potential, new, or existing customers/clients.
Data Management
- Populating location page information for current customers/clients
- File management for client branding assets

MINIMUM QUALIFICATIONS:

Proven experience in a similar role
Experience in the SaaS and/or self-storage industry is strongly preferred
Experience with Hubspot and Mail Chimp is strongly preferred
Excellent organizational abilities
Exceptional communication and collaboration skills
Must have strong interpersonal skills and good judgment.
Must be capable of communicating and collaborating with a diverse range of individuals
Excellent computer skills including email, Google Suite (Drive, Docs, Calendar, Sheets, and Slides)
Must have strong customer support orientation (for internal/external clients), demonstrate professional demeanor, and the ability to maintain confidential information

Storagely is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at applications@storagely.io

Our full time remote employees (US and abroad) are awarded all of the same employee benefits.

APPLY NOW

Salary
$8 – 10k

Storagely

Product Onboarding Coordinator

Perks and Benefits

Health Benefits

Salaried Pay

Flexible PTO

Parental PTO

Career Growth

Remote Work

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