RESPONSIBILITIES INCLUDE:
The essential functions include, but are not limited to the following:
- Project Management: Provide support to the team through supplemental project management as directed. At first, a large part of the project management will likely be set up and organized by the team and passed to you to maintain. Once more consistency has been established, more of the setup and organization may become more of your responsibility. Types of project management include:
- Ongoing marketing deliverables
- Onboarding new clients
- Project Deliverables: Work with the rest of the team to ensure deliverables achieve stated objectives in the allotted time frame while maintaining quality and error-free work. Periodically, you may be responsible for creating various deliverables which include but are not limited to landing pages, blog posts, editorial/content calendars for clients, social publishing, and funnel creation (calls-to-action, landing pages, emails, etc).
- Reporting & Analysis: Participate in collecting monthly data and providing observations with support from the Director of Account Services and Data Analyst.
- Education: Take the initiative to learn inbound marketing tactics and best practices for topics including blogging, social media marketing, search engine optimization, eBook/white paper/video content creation, website updates, email marketing, and others. Work to complete HubSpot Academy certifications and stay informed about inbound marketing industry developments.
- Brand Awareness: Research and organize any trade shows and events Storagely should attend. You will not be required to attend all of them!
- Customer Support: Manage incoming support tickets, take care of anything you are able to, and pass off tasks to the appropriate people as needed. Respond to tickets and emails as quickly as possible.
- Ask Questions and Make Suggestions: As you manage projects and become more familiar with the inner workings of Storagely, it is important that you ask questions to “poke holes” in anything we are doing and make suggestions for improvements! Asking questions can also be a good way to ensure the progress of product development is moving forward.
- New Systems and Processes: As we develop a better understanding of what needs to happen when we onboard new clients, you will work with the team and the Director of Account Services to establish new systems and processes for onboarding and managing clients and customers.