Here at Storagely, customer experience is at the heart of everything we do. The Storagely platform is designed with your needs in mind so you can unleash the full potential of your self storage facility.
We understand that reaching out for self storage help isn’t always the highlight of your day, but at Storagely, we’re here to change that narrative. We’re not just about solving problems; we’re about fostering a positive and supportive relationship with each and every customer.
In our step-by-step guide, we’ll walk you through the best ways to contact our support team if you ever have an issue with your self storage website or Storagely platform.
Let’s dive in.
How to Submit a Ticket to Storagely for Self Storage Help and Support
Forget the soul-sucking hold music and robotic customer service agents you’re used to. The Storagely team has your back, and we’re about to make getting self storage help as easy as pie (and who doesn’t love pie?).
Just follow the simple steps below to submit a ticket to Storagely.
Contacting Customer Support
Our customer support team is available from 6 am to 10 pm EST. However, in case of critical emergencies, such as your storage website experiencing downtime (which is rare), we have a dedicated customer support team on standby 24/7 to assist you.
Now, let’s explore the various ways you can contact us. Whether you have an Essentials Plan, Enterprise Plan, or a Storagely+ subscription, all of our contact methods lead to the same dedicated support team, ensuring you receive top-notch assistance.
Support Request Priority
We understand the urgency of your needs. Our support requests are prioritized not just based on your service level agreement but also by considering the severity and impact on your business.
Here’s a breakdown of the types of issues and their target response times:
- Critical Issues: Critical issues—including downtimes or significant functional problems like a website or PMS being down—are addressed within 1-2 hours.
- Major Issues: Major issues like leads needing to be received or sent properly are addressed within 1 day.
- Medium-Priority Issues: Medium-Priority concerns, such as dashboard issues and reporting discrepancies, are usually addressed within 1-3 days.
- Minor Issues: Minor Issues, such as website edits and copy updates, are addressed in 1-5 days.
Our customer service and support encompasses a wide range of areas, from website design and development to software troubleshooting. Self storage help is just a click away with Storagely.
Customer Support Channels
There are various channels you have at your disposal for communication at Storagely. Let’s dive into what each of these channels offers and how you can utilize them to best suit your needs.
- Feedback Support Widget
If you are having issues with your website or platform features, we have a direct, built-in line to our customer support agents right on your Storagely website screen. We call it the Feedback Support Widget.
Using the support widget to submit a request, as opposed to making a phone call or sending an email, automatically captures a screenshot of the page you’re having trouble with. It also sends our developer team vital information about the issue—details many of us might not know how to explain. Simply put, it significantly streamlines the process, accelerating the resolution of your problem and saving valuable time for everyone!
To submit a support request using this feature, follow these simple steps:
- Visit your website.
2. Find the “Feedback” button on the left-hand side.
3. Click “Report a Bug with the Website.”
4. Enter the details of the issue or change you would like to see.
5. Your ticket has been submitted! Rest assured, your issue will be resolved in a timely manner with the utmost care.
- Dashboard Support
If you’re having a problem with your Dashboard or a Storagely platform feature, follow these steps to submit a ticket:
- Look at the bottom left corner of your Dashboard for the “Feedback” tab.
2. There, you will find our self storage help center catalog of frequently asked questions and solutions, as well as a submission form that goes directly to our support team
3. You have successfully submitted a ticket!
- Email Support
Still prefer to send us a direct email? No problem. Just send an email to support@storagely.io providing details about the issue or request, hit send, and voilà! Our support team will contact you as soon as possible.
Whether you choose the Feedback Support Widget or opt for the good ol’ email route, we’re ready to assist you and make your self storage help experience a breeze. Contact us with any questions you have about our innovative self storage rental system and website platform.
Why Storagely?
Why choose Storagely? It’s simple, really. In the bustling world of self storage, where every detail demands your attention, Storagely emerges as the beacon of ease and efficiency. Our platform is meticulously designed with you—the self storage facility owner—in mind. Our customer support team isn’t just your run-of-the-mill customer service representatives. We take every interaction seriously and strive to provide you with the best experience possible.
Our dedication to you goes beyond just our state-of-the-art platform. We understand the complexities of running a self storage business, from attracting customers to the best self storage rental system. Whether it’s maximizing occupancy rates, enhancing customer satisfaction with storage space resources, or streamlining your check-out process, our solutions are crafted to address the unique challenges faced in the self storage industry.
From advanced SEO tactics that ensure your facility stands out online to digital marketing strategies that drive more traffic and conversions, our platform is the key to unlocking new levels of success. Add to that our seamless integrations, customizable emails, and insightful reporting, and you have a recipe for excellence that is unmatched in the industry.
The Storagely Platform Includes:
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Storage Website
First impressions matter. With Storagely, your self storage website won’t just be another drop in the ocean. It’s your digital storefront—sleek, responsive, and built to convert visitors into tenants. Imagine a website that not only looks professional but is loaded with the latest features that make booking a storage unit easy and efficient.
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Storage Unit Rental System
Rental systems aren’t just about filling storage units; it’s about providing a seamless experience that keeps your customers coming back. Say goodbye to clunky forms and hello to streamlined simplicity.
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Marketing Tools
Ever feel like you’re shouting into the void with your marketing efforts? Storagely’s Marketing Tools are the megaphone you need. From SEO to social media, we’ve got you covered. We provide you with the tools to ensure your facility stands out, attracts the right customers, and, most importantly, fills up those units.
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Reporting Engine
Knowledge is power, especially in the self storage industry. Our Reporting Engine isn’t just a bunch of numbers and graphs thrown together. It’s the crystal ball of your business, offering insights and analytics that empower you to make informed decisions. Understand the dynamics of your business at a glance and strategize with confidence.
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Storagely+
Storagely+ offers a comprehensive marketing solution for self storage businesses. With Storagely+, you gain access to our advanced rental system and the expertise of our marketing team. We aim to boost your business by driving more website traffic, increasing online rentals, and enhancing your revenue.
In a nutshell, Storagely isn’t just a platform; it’s the answer you’ve been searching for. What truly sets Storagely apart is our commitment to being more than a service provider; we are your partner in success. Our team is dedicated to supporting your growth, understanding your goals, and helping you achieve them. With Storagely, you gain great customer service and a partner that listens, adapts, and proactively works towards the prosperity of your business.
If you want the best possible self storage help, contact Storagely today and join the ranks of our satisfied self storage customers.
